SHIPPING & DELIVERY
Last updated: 10/11/2025
We ship worldwide - and every order travels with intention, care, and protection.
SHIPPING COSTS
Shipping costs depend on:
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region
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carrier
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weight & dimensions
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product category (unique art / limited editions)
You’ll see exact shipping cost clearly at checkout — before you confirm payment.
Sometimes we offer free EU delivery on selected products or limited campaigns — when this applies, it will always be visible on the product page.
DELIVERY TIMES
Delivery timing depends on where you are and what you order.
Once your order ships, you’ll receive an email with tracking information so you can follow its journey.
Delays caused by customs, carrier disruptions, or force majeure events are outside our control — but we’ll always support you if something unexpected happens.
INTERNATIONAL ORDERS
If you are outside the EU, you may be subject to import duties, VAT, taxes, or clearance fees depending on your country’s regulations.
These additional costs are the buyer’s responsibility.
PACKAGING & PROTECTION
We package every order securely — with special care for unique artworks and limited editions.
Each piece is wrapped and protected using multiple layers and shock-absorbing materials to minimise breakage during transit.
For unique art pieces, additional protection and insurance options may apply depending on destination.
We take this seriously — because the way a piece arrives matters just as much as the way it was made.
DAMAGED ITEMS DURING SHIPPING
If your order arrives damaged, contact us within 48 hours with photo/video proof at: hoop@monkeyballing.com on our Contact page.
We will guide you through the next steps quickly (repair, replacement, or refund — depending on the piece).
Contact Information
If you have any questions regarding Reutns, Refunds and Exchanges, you can contact us:
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By email: hoop@monkeyballing.com
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By visiting this page on our website: Contact page
Monkey Balling
Dambruggestraat 2, 2060 Antwerpen, Belgium
VAT BE1009068333